British telecom can go suck eggs !

Posted on December 5, 2007
Filed Under Rants n raves | 5 Comments

bt_logosw2.jpg

I’m fed up.

And why might that be ? Well it’s like this. Just over a year ago i decided to upgrade to BT’s 8 meg broadband service which seemed like a good idea and at the time a good deal. For a while the service seemed very good and download speeds were perfect. Skip forward 6 months and we are getting dropouts low speeds and enough hastle to make a saint jump up and down in a fit of rage and an increase in price which is far from competitive.

So i called the oh so helpful call center who tried to fob me off with the usual crap “have you tried resetting the router”. After explaining to the assistant that i know what I’m talking about and not to waste his or my time, i finally got to an engineer of some description who applied various line tests and what have you. Now here is the annoying bit. The router shows me connecting as just under 8 mbps which to me is acceptable, but the actual max download speed is 5.5 mbps which to me is completely unacceptable. British telecom told me at the time of upgrading i could acheive just under 8 megs download speed max.

Now to quote the engineer “90% of the UK have a download speed of 5.5 mbps and British telecom are working to upgrade all the exchanges across the country” So we are basically being conned. And before someone pipes up with “Its the BT home hub” let me state categorically IT IS NOT. While the hub isn’t perfect, this is an issue effecting the majority of the uk no matter what hardware router you use.

British Telecom has now lost a loyal customer and there’s no way i will recommend them.

UPDATE :

If you want to get your mac code to migrate to another I.S.P the number is : 08003457311

Comments

5 Responses to “British telecom can go suck eggs !”

  1. KonstantinMiller on July 7th, 2009 1:13 am

    Hello. I think the article is really interesting. I am even interested in reading more. How soon will you update your blog?

  2. Giovani on November 11th, 2009 8:27 am

    I don’t usually post but I enjoyed your blog a lot.

  3. Avah on March 16th, 2010 1:28 am

    What theme are you using? Can’t wait to start my own blog. reciprocal link checker

  4. admin on March 16th, 2010 11:38 pm

    Its the “Ultimate Blogger” theme

  5. Watch Across The Universe Online on April 3rd, 2010 2:49 pm

    Great job on your blog.

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